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Orders
Below are some of are common questions about orders
How do I make a purchase?
Making a purchase on Dulcet Eyewear is easy! Here's a general guide:
- Browse our collection: Explore our website and select the eyewear you love.
- Add to cart: Once you've found your perfect pair, click the "Add to Cart" button.
- Review your cart: Check the items in your cart and adjust quantities as needed.
- Proceed to checkout: Click the "Checkout" button to proceed to the checkout page.
- Provide shipping information: Enter your shipping address, billing information, and choose your preferred shipping method.
- Choose payment method: Select your preferred payment method (credit card, PayPal, etc.) and complete the payment process.
- Order confirmation: You will receive an order confirmation email with details of your purchase.
If you encounter any issues during the checkout process, please don't hesitate to contact our customer support for assistance.
How do I know if my order is confirmed?
You will receive an order confirmation email shortly after placing your order.
This email will include your order number, a detailed list of items purchased, shipping address, and payment information
If you haven’t received a confirmation email within 48 hours, please check your spam or junk folder. If you still cannot find it, please contact our customer support for assistance.
You can also log in to your account to check the status of your order.
Can I change my shipping address after my order is placed?
Unfortunately, we cannot change the shipping address once your order has been processed and shipped.
To avoid any inconvenience, please double-check your shipping address carefully before submitting your order.
If you realize you've entered the wrong shipping address after placing your order, please contact our customer support immediately. We will do our best to assist you, but there's no guarantee that we can change the shipping address before your order is shipped.
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
Do you ship internationally?
Yes, we do ship internationally! We offer shipping to many countries. However, please note that shipping times and costs may vary depending on your location.
Import duties, taxes, and customs charges are the customer's responsibility and are not included in the order total. These charges are typically collected by the shipping carrier when the package arrives at its destination.
We recommend checking with your local customs office for more information on potential import costs.
When will my order be shipped?
Most orders are processed and shipped within 3 business days. However, during peak seasons or for custom orders, processing times may be slightly longer.
You will receive a shipping confirmation email with tracking information once your order has been shipped. This email will also provide an estimated delivery date.
If you have any questions about your order's shipping status, please feel free to contact our customer support team.
What is your return policy?
We want you to love your Dulcet eyewear! If for any reason you're not completely satisfied with your purchase, you may return it for a refund or exchange within 7 days of the order delivery date.
To be eligible for a return, the item must be unused, in its original condition, and in the original packaging. All returns must be accompanied by the original order confirmation or invoice.
To initiate a return, please contact our customer support team at info@dulceteyewear.com or + (86) 180 7215 9059. We will provide you with a return shipping label and instructions.
Please note that shipping charges are non-refundable, and you are responsible for the cost of return shipping unless the item is defective or damaged upon arrival.
Once we receive your returned item and inspect it, we will process your refund or exchange. Refunds will be issued to the original payment method within [number] business days.
For exchanges, please specify the desired item when contacting our customer support team. If the item you want is out of stock, we will contact you to offer alternative options or issue a refund.
Please note that certain items, such as final sale items or personalized eyewear, may not be eligible for return.
How long will it take until I receive my order?
The delivery time for your order depends on several factors, including your shipping address, chosen shipping method, and product availability.
Order Processing: Most orders are processed within 3 business days.
Shipping Time: Once your order is shipped, the delivery time will depend on the shipping method you selected:
Please note that these are estimated delivery times and actual delivery may vary due to factors beyond our control, such as weather conditions or carrier delays.
You will receive a shipping confirmation email with tracking information once your order has shipped, allowing you to monitor the progress of your delivery.
If you have any questions or concerns about your order's delivery, please don't hesitate to contact our customer support team.
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